35bdo's Privacy Policy

35bdo is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to clearly inform you how 35bdo collects your personal information, for what purposes it is used, with whom it is shared, and what steps are taken to protect your information.

By creating an account on our platform, using our services, or browsing our website, you consent to the data-processing practices described in this policy. This policy should be read alongside 35bdo's terms and conditions.

We believe transparency is the foundation of trust. That is why we have explained in clear, simple, and straightforward language exactly what we do with your information.

35bdo may collect your information through various means. Below is a detailed description of the different types of information:

1.1 Registration and Identity Information

When you open an account at 35bdo, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

1.2 Financial Information

To manage financial transactions, we collect the following information as needed:

• Mobile banking account numbers (bKash, Nagad, Rocket, or Upay)
• Deposit and withdrawal amounts and transaction history
• Payment method type

1.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Page visit times and session-related information
• Information collected through cookies and similar technologies

1.4 Gaming History

Records of bets, game history, bonus usage, and promotional participation are stored in your 35bdo account.

35bdo uses collected information only for the following legitimate purposes:

2.1 Service Operation

Your information is used to keep your account active, process transactions, and provide gaming services without interruption. Your payment information is needed to process fast deposits and withdrawals via bKash, Nagad, Rocket, and Upay.

2.2 Identity Verification and Security

We verify identity-related information to ensure account security, prevent fraud, and protect your account from unauthorized access.

2.3 Customer Support

Our 24/7 customer support team provides service in Bengali via live chat and email. Your account information is used to resolve your issues quickly and effectively.

2.4 Platform Improvement

Aggregated (and anonymized) usage data is analyzed to improve the user experience and enhance platform performance.

2.5 Communication and Notifications

Your contact information is used to send important account notifications, transaction confirmations, and security alerts.

2.6 Responsible Gaming

Information may be used to monitor gaming patterns, ensure responsible gaming, and provide support when needed.

35bdo does not sell or lease your personal information to any third party. However, information may be shared in a limited way in specific circumstances:

3.1 Payment Processors

Limited information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions. These platforms operate under their own privacy policies.

3.2 Technology Partners

Game software providers and technology service providers may access information to the extent necessary for platform operation. They all operate under strict confidentiality agreements.

3.3 Legal Obligations

Information may be disclosed to meet legal obligations in response to court orders, legal proceedings, or lawful requests from government authorities.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

35bdo applies industry-standard security measures to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption, ensuring the security of information between your browser and our servers.
• Password Hashing: Passwords are never stored in plain form — they are stored using strong cryptographic hashing methods.
• Access Controls: Only authorized staff can view user information, and only to the extent necessary.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Firewall and Monitoring: Around-the-clock network monitoring and intrusion detection systems remain active.

However, complete security on the internet can never be guaranteed. We therefore ask you to keep your account password confidential and change it regularly.

The 35bdo website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login status, manage sessions, and ensure security. Without these cookies, the site will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and improve your personalized experience.

5.3 Analytics Cookies

Aggregated and anonymized data is collected to understand which pages of the site are used most and how users navigate. This information helps improve the platform.

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit some functionality of the site.

35bdo retains your personal information only for as long as it is necessary:

• Active Accounts: All relevant information is retained while the account is active.
• Closed Accounts: Even after an account is closed, information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention.
• Financial Records: Transaction records must be retained for an extended period in accordance with financial regulatory guidelines.
• Technical Data: Log files and technical data are retained for a limited period for security purposes.

As a user of the 35bdo platform, you have the following rights:

7.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, contact our customer support team.

7.2 Right to Correct Information

If there are any discrepancies or errors in your information, you can request a correction. This request can be made through account settings or customer support.

7.3 Right to Delete Information

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

For marketing messages or promotional communications, you can object and stop such communications at any time.

7.5 Right to Data Portability

You can request a copy of your information in a standard, machine-readable format.

To exercise these rights, contact us at our support email: [email protected]

35bdo strictly provides services only to those aged 21 or older. We do not knowingly collect any information from minors.

If we determine that a minor has created an account, we will immediately close that account and delete all associated information.

Parents or legal guardians are requested to contact [email protected] immediately if they suspect their minor child is using this platform.

35bdo reserves the right to update this privacy policy from time to time. If changes are made:

• The updated version will be published on this page.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the site after changes will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

The 35bdo platform is connected to third-party payment systems and game providers. These third parties have their own privacy policies, and we are not responsible for their data collection and use.

We recommend that you review the privacy policies of bKash, Nagad, Rocket, or Upay before using them.

For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us. The 35bdo customer support team is available 24 hours a day, 7 days a week in Bengali and English.